Elliston is a highly successful workshop leader and trainer, who offers wisdom learned the hard way—by experience – as well as through rigorous study and certification in many areas of professional training that aid her in her work -- Values Realization, Parent Effectiveness Training and Reality Therapy. She is a faculty member of the William Glasser Institute. Glasser is an internationally recognized psychiatrist and developer of Reality Therapy, a method of psychotherapy that teaches people they have a choice in how they choose to behave.
The methods Elliston offers in her book end the trauma and the drama, and minimize the possibility of confrontation. She gives YOU, the reader, the ability to take a strong, positive, confident—yet compassionate--stance with the “difficult person”—whether that is a relative, coworker, friend, one of your children or anyone else for that matter.
Elliston demonstrates how to:
• Identify the ways to talk to a “difficult” person
• Incorporate true incentives to help people change
• Make real the consequences of the “difficult” person’s action
• Increase success through acceptance and belonging
• Avoid being triggered by the “difficult” person allowing you to neutralize those hot buttons and communicate without judgment
Elliston lays out a proven script for peacefully transforming the difficult person’s behavior and the environment. She gives you the tools for successfully initiating and engaging in a conversation with a difficult person that would lead to change.
Sarah (Sam) Elliston is an expert in the art of Dealing with Difficult People. She is a top workshop leader and a member of the faculty of the William Glasser Institute, which espouses “Reality Therapy” to foster behavioral change.
But her instructional career began long before she even became aware that she was herself a “difficult person,” traits that began in Lincoln MA, where she grew up. For more than 30 years she has been teaching and training, first as a high school teacher in Ohio and Cincinnati—and then as an administrator in the not-for-profit sector.